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Privacy Policy
This Privacy Policy describes how Bilss Agro India Pvt. Ltd. ("Company", "we", "us") collects, uses, and protects your information when you use our website and services, including dealer registration and WhatsApp/SMS communications.
1. Information we collect
- Personal details: name, contact number, WhatsApp number, email address.
- Business details: dealer/shop name, firm details, addresses (shop, permanent, godown), bank information required for payouts or verification.
- Identifiers: GST number, PAN, and similar IDs as required for regulatory compliance.
- Documents you upload: dealer photo, Aadhaar (front/back), blank cheque, and other supporting documents.
- Usage & technical data: device, browser, IP, pages viewed, timestamps, and diagnostic logs for security and analytics.
2. How we use your information
- To process and verify dealer registrations, including identity and business verification.
- To send authentication codes (OTP) via WhatsApp/SMS/email and communicate about your account.
- To operate, secure, and improve our website, products, and services.
- To comply with laws, prevent fraud, and enforce our agreements.
4. Data security
We use administrative, technical, and physical safeguards designed to protect personal information. Despite our efforts, no method of transmission or storage is completely secure; you use the services at your own risk.
5. Data retention
We keep data only as long as necessary for the purposes described in this Policy, including completing dealer onboarding, maintaining your account, complying with legal obligations, and resolving disputes. Documents submitted for verification may be retained as required by applicable law.
6. Your rights & choices
- Access & correction: You can request a copy of your data or ask us to correct inaccuracies.
- Deletion: You can request deletion of your account/data, subject to legal or contractual obligations.
- Communication preferences: You may opt out of non‑essential messages. OTP and essential service messages may still be sent.
To exercise these rights, contact us using the details in the “Contact us” section.
8. Third‑party links
Our website may contain links to third‑party sites. Their privacy practices are governed by their own policies. We are not responsible for those sites.
9. WhatsApp Business & OTP messages
- We may use the WhatsApp Business Platform (or approved providers) to deliver OTPs and service notifications to the WhatsApp number you provide.
- By submitting your number, you consent to receive OTPs and service messages for authentication and account‑related purposes.
- Template messages may be required for communication outside WhatsApp’s 24‑hour customer service window.
10. Changes to this Policy
We may update this Policy to reflect changes to our practices or for legal, operational, or regulatory reasons. Updates will be posted on this page with a revised “Last updated” date.
11. Contact us
Bilss Agro India Pvt. Ltd.
[Insert Registered Address]
Email: care@yourdomain.com
Phone: +91 XXXXX XXXXX